Our client is an independent not for profit housing association, managing and maintaining 6000 affordable homes in the Liverpool region.
Due to a busy work stream, they are looking for a Planner to join their team on a temp to perm basis.
About the role
- As a Scheduler, you will be the main point of contact between our customers and trade operatives, whilst actively supporting the operational delivery teams in maintaining productivity and improving customer satisfaction.
- You will have relevant experience in a similar role.
- The postholder will issue and control works and track progress, liaise with tenants, plan in work scheduling and make appointments to facilitate effective repair services. Whilst working in conjunction with the Asset Team and the client in general including liaising with tenants to update and help facilitate the smooth running of the delivery of our maintenance service both reactive and planned.
Main Responsibilities
- To undertake all relevant tasks associated with scheduling tasks to support the Organisation as a whole, whilst maintaining a high level of awareness of relevant policies and procedures and ensuring that are implemented correctly.
- To proactively manage and build strong links within the teams throughout Property Services to ensure the scheduling function is helping them to achieve their aims and targets.
- To work with the Operations Manager in identifying key risks within service areas and ensuring that appropriate measures are in place to mitigate operational risks.
- To maintain standards of performance within the team that will assist to achieve operational and strategic goals.
- To manage the accurate recording, storing and inputting of information onto relevant ICT systems, ensuring all customer interactions are captured and correctly processed and that all records and systems are up to date.
- Daily closures of jobs and that the information is correct and up to date.
- Carry out housekeeping jobs including the loading of holidays and training days etc.
- Carry out checks on orders that require further works that have been carried out above what is stated on the Job Ticket. If further works have been required.
- Liaising with customers, internal teams and external partners such as contractors.
- Work closely with the operational delivery team to identify failings and implement improvements
- To develop the Group’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
If this role is of interest please apply today.